Why in the world do American companies hire customer service agents who can barely speak English?!
The irritation hits immediately. The second the call connects and I hear someone begin their scripted greeting in broken English, my blood starts to boil. I know it’s not their fault — they’re doing the job they were hired (and probably underpaid) to do. My frustration is aimed squarely at the corporate idiot who thought outsourcing the customer experience to the lowest bidder is providing quality “support”.
Oh wait — it’s because actual customer service isn’t the goal anymore.
It’s all become a facade to make you think they offer help. In reality, you walk away with nothing. No answers. No solutions. No trace of customer satisfaction. Just a waste of time you’ll never get back.
I guess this business strategy falls right in line with the lower quality being delivered across the board.